Return Policy

RETURN POLICY
We have a 30-day return policy. If you return the item within 30 days of purchase unused and in the same condition as you received, we are happy to take it back.
Send an email to helloblacksanta@whatsneu.com with proof of purchase (order number or emailed receipt).
We will get back to you within 24 hours to provide further return instructions.
Please do not send your purchase back to the manufacturer.
Return Address: 
NEU
4015 Chestnut Street 
Philadelphia, PA 19104
REFUNDS & EXCHANGES
SALE ITEMS
Regular priced items, as well as sale items, may be refunded for the amount at the time of purchase. 
EXCHANGES
Exchanges are permitted if an item is damaged/defective, or if you need a different size in the same item (style and color).
If you would like to exchange an item please send an email (including proof of purchase) to helloblacksanta@whatsneu.com for further instructions. 
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we can only refund the original purchaser.
SHIPPING
Refund ShippingYou will be responsible for paying for your own shipping costs for a return or an exchange. Shipping costs are non-refundable. If you are doing an exchange, you will not be charged shipping for the replacement item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Size Guide

Adult T-Shirt

Adult Hoodie

Black Santa x ANZ Cardigan

Joggers

High Waisted Leggings

 Youth T-Shirt

Toddler T-Shirt

Baby T-Shirt